How to order

Tiendasculturalesdeandalucia.es is the online shop of the museums and sites managed by the Andalusian Agency for Cultural Institutions (hereinafter AAIICC) where you can find exclusive items and publications of the Culture Department of the Andalusian Government.

Buying at the online shop is very simple and easy. You can find the product you want through the search engine at the upper right corner or by categories, at the top of the site.

You will find in each product the option "Add to cart". You can add as many products as you want and as many units as you want. You can always display the contents of your shopping cart through the "Items" box at the upper-right of tiendasculturalesdeandalucia.es.

Once you've added all products to cart, you must log in or register if it is the first time you make an order with us. For the following orders we will already have your data and it will be sufficient to log in with your username and password. In addition, for your convenience, you may specify the shipping address you wish. Once this process is complete you can confirm your order and after payment by credit or debit card, you will receive the items requested within the specified period of preparation and delivery.

 

Invoicing and VAT

You may enter specific invoicing data when introducing the shipping information.

VAT for each item is already included in the price listed on the product details and in the shopping cart. We will send your invoice by post.

 

Shippings

Shipments are made through a courier, so you can receive your order at the requested address. Shipping to PO boxes are not allowed.

You will be informed automatically of the processing and shipping costs when you make your order. These costs shall be borne solely by the customer. In the shopping cart we will inform you of the final price of shipping, according to destination. Processing and shipping costs info.

You will receive a shipment confirmation email with the order details. You can check the status of it through "My Orders" section at the upper-right.

You agree to provide a delivery address where the delivery can be made within the usual time conditions. If you fail to do so, the AAIICC shall have no responsibility for delays or failure of delivery of the requested order.

The usual delivery times, since the order leaves our warehouse, are as follows:

  • Shipments to Iberian Peninsula and Balearic Islands (Spain) - 5 working days
  • Shipments to the Canary Islands, Ceuta and Melilla  (Spain)- 7 working days
  • International shipments (outside Spain) - depending on the courier company

Delivery times may be altered by conditions beyond the control of the AAIICC, such as strikes, weather incidents, riots, traffic accidents, etc. The AAIICC will not assume any responsibility for such delays. However, in case of loss or damage during shipment, the AAIICC agrees to send you a new order without any extra cost and under the same conditions as the initial order.

 

Returns

If your product has a manufacturing defect, we will proceed to the replacement at no extra cost to you. If such replacement is not possible,  we will refund the total costs of the order, shipment costs included.

The deadline for returning items is 15 working days from the date of receipt of the order. To do so you must contact us:

If you have any questions please contact us at these same contact details.

Thank you for your purchase.